Define the delivery promise
Provide the countries you sell into, estimated monthly volume and typical delivery address type. Clarify whether the customer expects doorstep, room-of-choice or assembled delivery.
Agree on labels and handoff
Request packaging photos and carrier tracking. Confirm whether brand-neutral packaging and documents are available. Confirm who handles customs, customer contact and delivery appointments.
Plan exceptions before launch
Test one shipment, including how damage is documented and who pays for replacements, spare parts and return collection. Request a written fulfillment plan for the selected model.